|
Fast Track
Coaching helps business clients to resolve the following
issues:
1. Lack
of planning or a poor planning process
Most small
businesses do not have an effective business plan that they use as
a 'working document' to manage their businesses. Often there is a
lack of planning caused by the owner's focus being on the immediate
issues in their business, most notably putting out fires and
reacting to the most urgent problems. Hence there can be a lack of
goal setting and long-term direction in the business.
2. Lack
of KPI measurement and management reporting
Every small business must have established Key Performance
Indicators (KPIs) against which performance is measured. In
addition, benchmarks must be set for these KPIs so that timely
management reporting can highlight the deviations from these
benchmarks, corrective actions can be taken, and progress towards
goals can be measured.
3. Poor
communication with clients and staff
Communication with customers of small businesses is often adhoc and
not part of a coordinated strategy. Staff also need to have regular
two-way communication on the business's KPIs and their own
performance.
4. Lack
of defined processes/ Ineffective use of resources
Often business operators have not documented their processes or
established benchmarks against which performance can be measured.
Often the manuals for running the business are kept in the owner's
head and are dependent upon the owner making this knowledge
available to staff when the owner is not busy.
5.
Reluctance to use external expertise
There is a need for specialist 'knowledge resources' to complement
the skill set of the owner. Small businesses require a wide range
of skills and the owners must ensure they have access to
specialists who can assist them with issues where the owner lacks
experience or knowledge.
Often the client is making good decisions but likes to have a
second opinion to affirm their ideas or to suggest improvements or
alternatives.
6.
Focus on short term issues
The role of the small business operator can be very reactive to the
day-to-day issues in the business. The operator finds that they are
really working in the business rather than having the business work
for them. They do not have the ability to break out from the
mindset of being reactive and responding to almost every problem in
the business.
If any of
these issues apply to your business then now is the time to engage
a business coach. For a free initial consultation click
here.
| 